Working under minimal supervision, utilizes regulatory and HIPAA requirements, cultural sensitivity guidelines, Indiana Nurse Practice Act, Emergency Nurses Association standards, infection control requirements, and KDH organizational and nursing values, policies, and procedure, to ensure safe, quality patient care for all age groups. Duties include but are not limited to:
- Assists Nursing Director in coordinating integration of services for achievement of planned patient outcomes and facilitates patient flow through the Emergency Department
- Meets all Emergency Department RN General Summary requirements in order to assume patient care as needed
- Utilizes proper technique when lifting, transferring, and ambulating patients for safety of self, patient, and other staff
- Ability to function in high stress situations and react appropriately
- Exemplifies and promotes professional practice
- Provides and coordinates the resources needed (i.e. staffing) within the department to provide optimal patient care based on certification, competency completion, etc. in accordance with the Delineation of Duties, regulatory requirements, etc.
- Ensures compliance and adherence with stated policies and procedures for the department
- Takes a leadership role in building and maintaining an environment which fosters open and candid communication
- Supervises staff and facilitates communication with physicians and director to provide optimal patient and family-centered care
- Serves as a mediator in resolution of conflicts between nursing staff
- Takes appropriate action to coach employees and correct unacceptable communication/behavior as needed
- Identifies managerial problems and initiates QAPI process
- Actively participates in preparation of regulatory agency reviews
- Assists in administrative activities such as budget planning, identifying means of cost containment
- Identifies, recognizes and responds to the needs of unit staff to ensure that staff has the resources and tools available to maintain a safe; comfortable and therapeutic environment for patient and family
- Takes appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Director and risk management)
- Refers escalated patient issues to Director or House Shift Supervisor when unable to resolve
- Ensures compliance with educational requirements through scheduling, planning, and support
- Utilizes excellent customer service standards and Studer principles in communicating with patient, family, and coworkers through use of verbal amenities, pleasant facial and body expressions as well as pleasant voice tone
- Contributes to the performance appraisal process
- Participates in patient experience initiatives
- Actively participates in the hiring, counseling, and termination of employees as appropriate
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.